Impossible to install Mac OS X

Dear all,

I’m trying to prepare a 2009 MacBook Pro (my first Mac) for a friend who would take it for himself since neither AppleStore nor Brightstar wanted to recycle it.


I followed all steps here https://support.apple.com/it-it/HT201065 even if it can only support El Capitan 10.11.6.

After erasing the disk, I selected reinstall Mac OS X. It duly downloaded it (~40mins), then rebooted once, white screen with grey Apple appeared, charging line as well, “20 minutes remaining” followed then… big X logo of Mac OS X appeared with the writing, paraphrased from Italian:


”impossible to install Mac OS X. No valid package found. Contact your vendor. Exit installation to restart and try again”


I tried again a few times, with no improvement.

Any idea what could have happened and what I may do to solve this?


The Mac worked beautifully until I started following those instructions and tried to reinstall the OS to make it usable for my friend… it would be a pity if, after all these years of service, it would have to end like this.

Any way to bring it back to factory or to make macOS install work?


Thank you

MacBook Pro 15″, OS X 10.11

Posted on Aug 6, 2021 2:30 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2021 3:58 PM

Build the bootable media on a working Mac, transfer the built bootable media to the problem Mac, and boot. Boot instructions are in the linked article.


For recycling options and if you’re not already familiar, possibly see Altri modi di riciclare here: Apple Trade In - Apple (IT). Odd that there’s an oldest date for recycling. That’s not mentioned by Apple.

Similar questions

16 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Impossible to install Mac OS X

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.