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User profile for user: Funneverend
Funneverend Author
User level: Level 1
12 points

How to have iPhone 12 Pro Max not Silenced

My issue is that do not disturb is not on but when my phone is locked I do not receive calls. I know it’s in the settings but it’s either that or silence it all the time. I don’t want it silenced at all. This is so annoying that you can’t change it. I have looked at all the previous comments and my silence switch is not turned on, my volume is loud I have a ringtone set, etc. Does anyone know how to get around this. I’m not stupid I’ve had iPhones since iPhone 3s and I have been searching and reading everything I can on this issue. This is something that really needs to be fixed. Missing very important calls is beyond annoying.

Posted on Aug 8, 2021 7:10 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Posted on Aug 8, 2021 7:13 PM

How about I list all of the steps to review? There are some steps below that you may have tried and some that you may not have. Go down the list and ensure that everything is set correctly.


  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Side of your iPhone.
  2. Open Settings ➔ Sounds & Haptics ➔ Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Do Not Disturb is set to OFF. Open Settings ➔ Do Not Disturb : Set this to OFF
  4. Check to see that Silence Unknown Callers is set to OFF. Open Settings ➔ Phone ➔ Silence Unknown Callers : Set this to OFF
  5. Make sure that a ringer sound is assigned. Open Settings ➔ Sounds & Haptics ➔ Ringtone : Ensure that a Ringtone is assigned here.
  6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Aug 8, 2021 7:13 PM in response to Funneverend

How about I list all of the steps to review? There are some steps below that you may have tried and some that you may not have. Go down the list and ensure that everything is set correctly.


  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Side of your iPhone.
  2. Open Settings ➔ Sounds & Haptics ➔ Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Do Not Disturb is set to OFF. Open Settings ➔ Do Not Disturb : Set this to OFF
  4. Check to see that Silence Unknown Callers is set to OFF. Open Settings ➔ Phone ➔ Silence Unknown Callers : Set this to OFF
  5. Make sure that a ringer sound is assigned. Open Settings ➔ Sounds & Haptics ➔ Ringtone : Ensure that a Ringtone is assigned here.
  6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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How to have iPhone 12 Pro Max not Silenced

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