iPad Air 3rd gen blackouts

I apologize to the OP (probably not enough coffee) as I missed that they had an iPad Air. Obviously my mistake for thinking it was just an iPad. Sorry about that.

Ok, with that, most of what I provided is still correct. Apple does offer repair programs and they are still time limited. You can check them here: Exchange and Repair Extension Programs - Apple Support

In particular this one appears to be appropriate for their case:

• iPad Air (3rd generation) Program for Blank Screen Issue - Apple Support

If this the one they were attempting to use to get this resolved, then, unfortunately, it provided this caveat: The program covers affected iPad Air (3rd generation) devices for 2 years after the first retail sale of the unit.

The 3rd generation iPad was discontinued by Apple back in 2012 and is considered Obsolete by their support standards. However, Apple does, on occasion, offer Exchange and Repair programs ... but they are not for an unlimited time frame.

Obsolete = 7 or more years since the end of production

If you feel that Apple is being unfair and that other manufacturers offer better long-term warranty service, no one is stopping you from making that decision. I'm not sure what else you expect from fellow Apple-product users here as we all fall into the same Apple post-sales product support services.

Your response is untrue. I bought my iPad Air in 2019. It replaced an iPad bought, I believe, in 2013. Perhaps I bought the 2013 model from an unscrupulous salesperson.

The iPad Air is just over 2 years old.