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Level 1

4 points

Request refund

Dear Apple,

I am from Viet Nam. I got a trouble with iturn purchase. I have been received some receipts from ituns but I did not know about that. I have just purchased for my update icloude. These are my unknow and unacceptable receipts:

10/08/2021 - 3h58 am: 1.159.000 VND

02/08/2021 - 17h11 pm: 45.000 VND

02/08/2021 - 17h09 pm: 5000 VND

31/07/2021 - 03h52 am : 59000 VND

Please check it for me. I am still a student, I can not afford for this unreasonable bills. Normally Apple auto send me a mail bill when I update my icloud, but in this case I have not any bills for this one, and I hope that you can that money to me. I am looking forward to your soon reply.

Posted on Aug 10, 2021 9:47 PM

Top-ranking reply

Niel

Level 10

731,831 points

Posted on Aug 10, 2021 9:53 PM

Click here for information. If the article doesn't cover it, use the link to contact Apple Support.

To ask for a refund, use this link to contact the iTunes Store staff, or if you got an email receipt, use the 'Report a Problem' link in it.

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