You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro frozen during the update

macbook pro is frozen during the update

MacBook Pro 13″, macOS 10.13

Posted on Aug 11, 2021 11:27 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2021 11:35 AM

Molson117 wrote:

did that a couple times it’s still not installing and freezes before completing the installation



Boot into Internet Recovery (Option Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina/Big Sur) If errors are found and repaired, run again until no errors reported.




Disk Utility>View>Show All Devices The best sequence is —


  • Volume level
  • Container level
  • Parent drive




 Recovery: https://support.apple.com/en-us/HT204904



4 replies
Question marked as Top-ranking reply

Aug 11, 2021 11:35 AM in response to Molson117

Molson117 wrote:

did that a couple times it’s still not installing and freezes before completing the installation



Boot into Internet Recovery (Option Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina/Big Sur) If errors are found and repaired, run again until no errors reported.




Disk Utility>View>Show All Devices The best sequence is —


  • Volume level
  • Container level
  • Parent drive




 Recovery: https://support.apple.com/en-us/HT204904



Aug 11, 2021 11:40 AM in response to Molson117

Howdy @Molson117,


In addition to what leroydouglas said, yes, boot into recovery mode, run Disk Utilities Disk First aid on all 3 parts of your disk (volume, container, parent disk) until no errors are found, but additionally, after doing all of this, you may also wish to then click 'resinstall macOS', as that should not only reinstall some parts of the macOS that may be malfunctioning (even if the disk is OK and didn't need repairs, there could still be a part of the macOS that is corrupted and/or malfunctioning), and by running the reinstall of macOS, it should also provide you automatically with the latest version of your current macOS.


Afterwards, although you'll probably have _most_ of all the macOS updates applicable for your version of macOS, you can double check if there are any further updates that you may wish to install and then safely install them.


Cheers,


MacMind

MacBook Pro frozen during the update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.