You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: _curtisk
_curtisk Author
User level: Level 1
8 points

Apple Watch will unlock one MacBook but not another

I have 2 MacBook Pros. A personal one and one from work. My watch was working fine to unlock my 13" 2018 MBP but not my 16" 2021 MBP. The most recent software update, my watch disappears from the 13". I was able to add it to the 16" but he 13" give an error now:

"Your Apple Watch must be signed in to iCloud to allow it to unlock your Mac" I've tried most things I can find online with keychain, etc and it's not working. Anyone encountered this?

MacBook Pro with Touch Bar

Posted on Aug 11, 2021 11:53 AM

Reply
Question marked as Top-ranking reply
User profile for user: ChrisJ4203
ChrisJ4203
User level: Level 10
231,050 points

Posted on Aug 12, 2021 7:49 AM

I know there are a couple of other threads about this. I've only experienced an issue with mine once, and following the steps in that support document fixed mine. You can try searching for the threads here if you wish and see if anything there helps, you can try posting in one of the Mac forums that match your computer information and see if anyone there can make a recommendation, or you can use the Get Support link a top of the page here to contact Apple Support.

View in context

Similar questions

5 replies
Question marked as Top-ranking reply
User profile for user: ChrisJ4203
ChrisJ4203
User level: Level 10
231,050 points

Aug 12, 2021 7:49 AM in response to _curtisk

I know there are a couple of other threads about this. I've only experienced an issue with mine once, and following the steps in that support document fixed mine. You can try searching for the threads here if you wish and see if anything there helps, you can try posting in one of the Mac forums that match your computer information and see if anyone there can make a recommendation, or you can use the Get Support link a top of the page here to contact Apple Support.

Reply

Apple Watch will unlock one MacBook but not another

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up