Using iPad abroad

I live in Uk but holidaying in Portugal and my sons iPad won’t work. It’s connected to the WiFi but still nothing works? We went to a different hotel today and it worked connected to their WiFi?

iPad mini, iOS 12

Posted on Aug 11, 2021 11:52 AM

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Posted on Aug 11, 2021 12:05 PM

Check with the front desk. More than likely they use a sign-in page for the wi-fi and you just have to do that. This support document explains how captive wi-fi networks work, and it sounds like that is what your hotel has. Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch - Apple Support


I would also be willing to guess that you are not the only iPad user that has had issues with connecting to their wi-fi. If you ask them at the front desk, they will probably assist you in getting it connected.

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Question marked as Top-ranking reply

Aug 11, 2021 12:05 PM in response to Buddyol

Check with the front desk. More than likely they use a sign-in page for the wi-fi and you just have to do that. This support document explains how captive wi-fi networks work, and it sounds like that is what your hotel has. Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch - Apple Support


I would also be willing to guess that you are not the only iPad user that has had issues with connecting to their wi-fi. If you ask them at the front desk, they will probably assist you in getting it connected.

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Using iPad abroad

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