After the latest software update, I now get a message that I don't have permission to access the scanner on either my HP printer or my Canon printer. I've restarted, reinstalled printer drivers, etc., all with no success. I saw a thread on the HP help site that advised to add the image capture apps from the printers to full disk access in the privacy preference, but that didn't work. Any ideas, anyone?
Thanks,
Bill J.
iMac 21.5″ 4K, macOS 11.5
Do not use any of the printer's software.
First, delete all HP and Canon software. Next, Reset the Mac printing system to solve a problem - Apple Support. Finally, Add a printer on Mac - Apple Support.
Cheers,
Jack
Do not use any of the printer's software.
First, delete all HP and Canon software. Next, Reset the Mac printing system to solve a problem - Apple Support. Finally, Add a printer on Mac - Apple Support.
Cheers,
Jack
Wasted quite a few hours myself dealing with this issue last week, with no success. Just before the weekend, Apple acknowledged the issue and recommended a fix in https://support.apple.com/en-us/HT212756 (which also mentions that "...This issue is expected to be resolved in a future software update.")
The fix worked for me (follow the steps and now I am able to use the scanner from inside Preview's File -> Import from ... menu.
Cheers,
Hi,
Similar Big Sur problems have been reported with scanners from various printer manufacturers. Camp_mother mentioned a solution for Canon in https://discussions.apple.com/thread/253010503?answerId=255650000022#255650000022 . Would something like that possibly change anything with your scanners? Power cycling the devices involved may also be worth testing.
Yes. When asked for the "Use" when adding them back, choose AirPrint if shown.
Jack
More information: I actually downloaded the Smart HP app. I can scan a document on the HP using the app, but it's slower than Christmas and very clunky. I just want to get my old capabilities back!
Yet more information: I just add the printers in System Preferences and let Mac download the appropriate drivers. I don't install anything via cd, etc. I also reinstalled the HP printer as an additional printer, and still got the same permission denied message when I tried to access the scanner through it.
Hi Jan,
Well, the fix worked with my HP printer, so all good there. It did not work with my Canon printer, which is strange. However, half a loaf is much better than none at all, so, all in all, I'm very happy. Thanks so much for your help. I've always felt like computers were one part electronic, and one part magic . . .
Bill J.
Hello Bill,
You're welcome! Thank you for the information. Glad to hear that it worked, at least with one printer/scanner.
Some would probably say that a bit too much magic has been used for the latest updates . . . :-)
Kind regards,
Jan
Bill,
Do you use any HP or Canon printer or scanner app's?
I have both an HP and a Canon printer. I get the identical deny permission message with both printers, which tells me it's not a printer issue, right?
Do you use any of the printer manufacturer's software?
Cheers,
Jack
Hi Jack,
Then, should l just delete all the printers in System Preferences and reinstall them, also using System Preferences?
Thanks!
Well, no joy. I'm still getting the same deny permission message. Thanks for all your ideas - got any more?
Thanks again,
Bill J.
Thanks. I'm glad that Apple finally realized their little kerfuffle.
Bill J.
Scanner permission denied
