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JoeRitchie2 Author

Level 1

13 points

iPhone and iPad suddenly can't sen Earthlink mail

Today, suddenly, I'm unable to send mail from my EarthLink account from either my iPad (8th generation) or iPhone11 (running iOS 14.7.1 and 14.6, respectively) I get the message "The connection to the server "smtpauth.earthlink.net" failed" with instructions to check the account settings. But the settings seem fine, nothing has changed, and there is no trouble receiving email. I've tried shutting down and restarting, and on one of the devices, re-inputting the account's outgoing mail server settings. This is a new problem; both devices could send a day earlier.

Posted on Aug 13, 2021 8:02 AM

Top-ranking reply

razmee209

Level 10

193,782 points

Posted on Aug 13, 2021 8:56 AM

JoeRitchie2 wrote:

Today, suddenly, I'm unable to send mail from my EarthLink account from either my iPad (8th generation) or iPhone11 (running iOS 14.7.1 and 14.6, respectively) I get the message "The connection to the server "smtpauth.earthlink.net" failed" with instructions to check the account settings. But the settings seem fine, nothing has changed, and there is no trouble receiving email. I've tried shutting down and restarting, and on one of the devices, re-inputting the account's outgoing mail server settings. This is a new problem; both devices could send a day earlier.

You need to contact earthlink or look at their support site.

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