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I regularly exercise to achieve my monthly challenge. Sometimes, I exercise without my watch and I use the app Health to manually load my workout.
it works fine, as the rings are updated and I find the workout in the summary page but…
… it doesn’t update/sync with the monthly challenge? Why? Suggestions?
Hello Kandium.
Thank you for using Apple Support Communities. It sounds like you're experiencing issues with monthly challenges not updating or syncing between your Apple Watch and iPhone. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can. If you're noticing syncing issues, you can try to restart both your Apple Watch and iPhone to see if that helps:
Restart your iPhone - Apple Support
How to restart your Apple Watch - Apple Support
Additionally, if you do have any pending updates available for reach device, it would be best to install them. Keeping your devices fully updated can help resolve issues and also help with overall performance. Just in case, the resources below can guide you through the update process:
How to back up your iPhone, iPad, and iPod touch - Apple Support
Update your iPhone, iPad, or iPod touch - Apple Support
Update your Apple Watch - Apple Support
If these specific steps don't help, you might have to un-pair your Apple Watch from your iPhone and set it up again.
Unpair and erase your Apple Watch - Apple Support
Set up your Apple Watch - Apple Support
We hope this information is useful. Cheers.
Good morning and thank you for your suggestions.
I followed the steps you indicated, except updating both iPhone and watch as they were already updated to the latest firmware version.
actually, the communication between the two devices seems ok, the problem is that if I add workout by using health app on iPhone, it doesn’t add the related distance to the monthly challenge. I see the workout and the details, but not in the monthly challenge : is that iPhone, watch or app problem?
thank you in advance for your reply!
Hey there!
Thank you for updating us and for following up. You did a great job in troubleshooting this unique issue. All the steps shared are perfect for isolating a possible software issue. However it seems that your updated Health app data still isn't reelecting your monthly challenge. From here, you might strongly consider reaching out to Apple Support for further investigation into this specific issue. They can assist you further. Just in case, you can use the link below to reach them:
Thank you for using Apple Support Communities. Best of luck.
monthly challenge
