qr scan takes me to health app page, does not scan

qr scan takes me to health app page, does not read


Posted on Aug 14, 2021 1:46 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2021 7:17 PM

While your phone may say the software is up to date, check the bottom of the page where the update to 15 is available. In details about the update you will see it allows you to download and store vaccine and lab results in Health app. Worked for me, hope it does for you.

40 replies

Aug 15, 2021 12:09 PM in response to 1077Tornasol

Hello 1077Tornasol.


Thank you for using Apple Support Communities. It sounds like you're experiencing issues when attempting to scan a QR code with your device. You mentioned that it takes you to the Health app. Allow us to investigate this issue and assist in any way we can.


To confirm, does this occur with all QR codes you scan or just one specific one? Restarting your device would be a good step to try. First, force close the Camera app and then restart your iPhone. Then test to see if this specific issue continues to occur:


Close an app on your iPhone or iPod touch - Apple Support

Restart your iPhone - Apple Support


Additionally, if you have any pending updates available for your device, it would be best to install them. Keeping your device fully updated can help resolve various issues and help with overall performance. Just in case, the resource below can guide you through this task:


How to back up your iPhone, iPad, and iPod touch - Apple Support

Update your iPhone, iPad, or iPod touch - Apple Support


We hope this information is useful. Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

qr scan takes me to health app page, does not scan

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.