Wireless mouse issues.

Question

Level 1

9 points

Wireless mouse issues.

Have a basic Verbatim Wireless Mini Travel Optical Mouse being used with a MacBook Air (late 2020). To connect the USB dongle, I'm utilizing a nonda 4-in-1 USB C Hub, USB C Adapter with 3 USB 3.0 Ports and 1 USB-C Charging Port, Thunderbolt 3 to USB Hub for MacBook Pro 2019/Air 2020, XPS.

The MacBook Air is currently running OS 10.15 (Catalina).

The issue I'm having is the mouse seems to stop working periodically. Not battery, as I've changed that out & the issue persists. Pulling the dongle out & switching USB ports on the nonda connector alleviates the situation for a while, then it returns.

I've tried using another mouse, but that doesn't seem to help. Could this be a connector issue? Is this just distance of the mouse from the dongle? Only connection option is the left side of the MacBook & I'm working right-handed. I've even changed out the mousepad as was concerned it wasn't reading that surface well.

Any help on this, especially if anyone else is experiencing it, would be appreciated.

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MacBook Air 13″, macOS 10.15

Posted on Aug 15, 2021 12:55 PM

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Answer 1

kamote0628

Community Specialist

Aug 16, 2021 9:06 AM in response to wadcorp

Hi, We appreciate you reaching out to us. We understand that you are experiencing issues using a wireless mouse with your MacBook Air. Thank you for providing us with a detailed description of what you've done so far.

We’d like to gather additional details that may help us be in a better position to assist you.

We understand that you've had the chance to try a different wireless mouse, does it also use a USB Bluetooth dongle?

Have you had the chance to use a Bluetooth mouse that connects directly to the MacBook Air without the need of a dongle?

Also, have you had the chance to use a different USB-C hub?

These details may provide us with some insights.

We recommend that you check if the issue persists while on safe mode. Below is an article to help guide you through the process.

How to use safe mode on your Mac

Have you had the chance to check if the issue persists on a different user account? The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac

These steps can help further isolate the issue.

Take care!

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Answer 2

kamote0628

Community Specialist

Aug 16, 2021 12:29 PM in response to wadcorp

Hi,

Thank you for keeping us posted. The Magic Mouse is an example of a wireless mouse that can connect directly to a MacBook Air without the need of a dongle.

Magic Mouse

We asked because the issue you are experiencing could be caused by the dongle or the hub.

We recommend that you reach out to us here so we can take a closer look into the issue: Get Support

Take care!

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Answer 3

wadcorp Author

Level 1

9 points

Aug 16, 2021 12:05 PM in response to kamote0628

We understand that you've had the chance to try a different wireless mouse, does it also use a USB Bluetooth dongle?

Yes, the other mouse uses a Bluetooth dongle. It is a Nulea Dual Mode wireless mouse. Interesting, as I just went back to check it again & it will not connect at all on that MacBook Air. Tried restarting. Going to System Preferences. Nothing.

Have you had the chance to use a Bluetooth mouse that connects directly to the MacBook Air without the need of a dongle?

I do not know of a mouse that works without a dongle. Can you recommend any? I went to System Preferences again to see if the MacBook Air could detect the mouse in Discoverables, but nothing came up.

Also, have you had the chance to use a different USB-C hub?

I used both available USC-C plugs in the nonda 4-in-1 USB C Hub, but there does not seem to be a difference. Something else interesting: the Verbatim Wireless Mini Travel Optical Mouse seems to be working fairly consistently right now. But this is the issue. It works for long spells & then cuts-out, gets jerky or just fails to operate. The issue is very inconsistent, which makes it very difficult to diagnose.

These details may provide us with some insights.

We recommend that you check if the issue persists while on safe mode.

This is perhaps another issue. I went to try & start the MacBook in Safe mode, and it didn't happen. The computer just seems to start up regularly. I did follow the steps outlined for starting in Safe mode for an Intel machine, and tried multiple times. Wondering if this could possibly be indicating yet another problem.

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Wireless mouse issues.

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