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mac book pro 2019 enter key not fulling going in

Hello,

my 2019 mac book pro 13 inch has a stiff enter key, I removed the keycap to clean it and then put it back, when I came to put it back i found that it wouldn't fully go in, the top right corner and the right middle would be sticking out, please help.

below is a picture to show the part that is sticking out.

MacBook Pro 13″, macOS 11.4

Posted on Aug 15, 2021 1:08 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2021 6:45 AM

ziyad2510 wrote:

Hello,
my 2019 mac book pro 13 inch has a stiff enter key, I removed the keycap to clean it and then put it back, when I came to put it back i found that it wouldn't fully go in, the top right corner and the right middle would be sticking out, please help.
below is a picture to show the part that is sticking out.

https://discussions.apple.com/content/attachment/aa914a23-9e5b-40bf-8584-e145f888e225



For hardware issue—


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


Similar questions

1 reply
Question marked as Top-ranking reply

Aug 16, 2021 6:45 AM in response to ziyad2510

ziyad2510 wrote:

Hello,
my 2019 mac book pro 13 inch has a stiff enter key, I removed the keycap to clean it and then put it back, when I came to put it back i found that it wouldn't fully go in, the top right corner and the right middle would be sticking out, please help.
below is a picture to show the part that is sticking out.

https://discussions.apple.com/content/attachment/aa914a23-9e5b-40bf-8584-e145f888e225



For hardware issue—


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


mac book pro 2019 enter key not fulling going in

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