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Why has the Apple Contacts app been functioning poorly for the past year?

Don't know how else to ask the question, other than is anyone else been having a terrible time with Apple Contacts? I can't put my finger exactly on what the specific problem is, but nothing that you expect Apple Contacts to do functions properly consistently. For example, when I click Edit on the bottom right, Contacts allows me like 5 seconds to make and save my edits, and then deletes everything I did if I don't save in time. There have been countless weird aberrations like that for at least a year. I barely use the app anymore, but need it. Has Apple received any other reports about this? My iMac is fully up to date.

Posted on Aug 16, 2021 5:23 PM

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Question marked as Top-ranking reply

Posted on Aug 16, 2021 5:29 PM

Hello, tturiano.


See if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

How to use safe mode on your Mac - Apple Support


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's normal.


Does the problem persist while in Safe mode?

Exit safe mode by restarting your Mac normally and re-evaluate the issue again.

If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.


Also, if you are able, please tell us which Mac model and year you’re having trouble with, and what macOS version you’re running. You can find that info by clicking the  (Apple) menu at the top-right of your screen and then select About This Mac.


1 reply
Question marked as Top-ranking reply

Aug 16, 2021 5:29 PM in response to tturiano

Hello, tturiano.


See if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

How to use safe mode on your Mac - Apple Support


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's normal.


Does the problem persist while in Safe mode?

Exit safe mode by restarting your Mac normally and re-evaluate the issue again.

If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.


Also, if you are able, please tell us which Mac model and year you’re having trouble with, and what macOS version you’re running. You can find that info by clicking the  (Apple) menu at the top-right of your screen and then select About This Mac.


Why has the Apple Contacts app been functioning poorly for the past year?

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