Unbearable stuttering when watching Apple TV+

Trying to watch e.g. Ted Lasso I get constant buffering on my Apple TV - unwatchable. I was able to get around this for a time by casting my iPad to the Apple TV. Then that started having a similar problem. Solved that by downloading an episode to iPad and casting to Apple TV. Today that quit working. Cannot dowNload any Apple TV+ content to my iPad.


every other app on my Apple TV works fine - Netflix, Hulu, YouTube TV, MLB, ETC. Apple TV+ is the problem. My internet connection is fine and all other devices in the house work fine. Any ideas?

Apple TV 4K, tvOS 14

Posted on Aug 16, 2021 9:03 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2021 9:50 AM

That indicates an issue with the connection. Other streaming services adapt to the connection and can adjust to a very low rate whereas Apple will require a higher consistent connection. Other devices working does not rule out the network.



Use speedtest app on Apple TV to see the current internet speed being received

Run a diagnostic report on computer using istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Try ethernet

Similar questions

58 replies

Nov 2, 2021 8:33 AM in response to mrdanjohnson

As others have said, it's got to be Apple's server. It would be interesting to take a poll on geographic regions and see if this problem is trending more in certain areas. Some good news; my issues with the buffering seem to have cleared up now for about the last month and don't happen any more. Back to normal with no intervention on my part other than updating to the latest AppeTV OS which at the time, had no effect.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unbearable stuttering when watching Apple TV+

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.