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apps downloaded to iPhone 6 greyed out

I have an iPhone 6 running iOS 11. When I try to download the eBay app from the App Store, the circle showing the state of the download goes round to 3 quarter complete and then stops and goes back to the initial state. The app is on the Home Screen but greyed out and cannot be opened. I have tried all the obvious things, delete app from screen and iPhone storage, reboot phone but it always does the same behaviour. Any ideas as to why this is.?


iPhone 6

Posted on Aug 17, 2021 11:21 PM

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Posted on Aug 18, 2021 12:59 AM

Sounds like eBay app needs a later iOS

You should be on iOS12.5.x now anyway. Update the phone and if eBay still will not load you may need a newer phone, as with many apps these days.

Update phone

Click on this link

Update your iPhone, iPad, or iPod touch - Apple Support

 

Phone will not update

If your iPhone, iPad or iPod touch won’t update - Apple Support

4 replies
Question marked as Best reply

Aug 18, 2021 12:59 AM in response to rogerknott

Sounds like eBay app needs a later iOS

You should be on iOS12.5.x now anyway. Update the phone and if eBay still will not load you may need a newer phone, as with many apps these days.

Update phone

Click on this link

Update your iPhone, iPad, or iPod touch - Apple Support

 

Phone will not update

If your iPhone, iPad or iPod touch won’t update - Apple Support

apps downloaded to iPhone 6 greyed out

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