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screen is off when on call

while on the call my iPhone 11 screen is switching off and it's waking up again when I press the lock button a couple of times. IDK why it's happening and it is also happening in my dad's XR phone too...

iPhone 11, iOS 14

Posted on Aug 18, 2021 10:46 PM

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Question marked as Top-ranking reply

Posted on Aug 18, 2021 10:56 PM

it has a proximity sensor which conserve power by disabling the screen when the phone is held up to the ear


you can read more iPhone proximity sensor problems - Apple Community

and more iphone proximity sensor - Google-

2 replies

screen is off when on call

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