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Hello, to cut a long story short... I left my MacBook pro at work and when I got home, just to make sure I went into "find my device" and created a lock code. All was well until I returned to work the next morning and tried to get back in but their was no option to unlock. When it asked for my 6 digit code to unlock, I put it in but it has not worked. Does anybody know how to help me please?
MacBook Pro 15″, macOS 10.13
mandyjuniper wrote:
Hello, to cut a long story short... I left my MacBook pro at work and when I got home, just to make sure I went into "find my device" and created a lock code. All was well until I returned to work the next morning and tried to get back in but their was no option to unlock. When it asked for my 6 digit code to unlock, I put it in but it has not worked. Does anybody know how to help me please?
See if this is it—
https://support.apple.com/en-us/HT204756
How do I unlock my Mac?
After you locate your Mac, you can unlock it with your passcode on iCloud.com. Make sure to use the passcode that you created when you locked it with Find My, not your device passcode.
Here's how to see the passcode that you used to lock your Mac:
1. Sign in to icloud.com/find.
2. Select your Mac from the Devices menu.
3. Select Unlock. After you follow the steps to verify your identity, you'll see the passcode that you need to unlock your Mac.
You can look up your passcode for a limited time. If you forget your passcode or can't verify your identity to see it, take your Mac to an Apple Authorized Service Provider along with your proof of purchase.
mandyjuniper wrote:
Hello, to cut a long story short... I left my MacBook pro at work and when I got home, just to make sure I went into "find my device" and created a lock code. All was well until I returned to work the next morning and tried to get back in but their was no option to unlock. When it asked for my 6 digit code to unlock, I put it in but it has not worked. Does anybody know how to help me please?
See if this is it—
https://support.apple.com/en-us/HT204756
How do I unlock my Mac?
After you locate your Mac, you can unlock it with your passcode on iCloud.com. Make sure to use the passcode that you created when you locked it with Find My, not your device passcode.
Here's how to see the passcode that you used to lock your Mac:
1. Sign in to icloud.com/find.
2. Select your Mac from the Devices menu.
3. Select Unlock. After you follow the steps to verify your identity, you'll see the passcode that you need to unlock your Mac.
You can look up your passcode for a limited time. If you forget your passcode or can't verify your identity to see it, take your Mac to an Apple Authorized Service Provider along with your proof of purchase.
Thanks Donky. No its not the passcode to get in - i know how to reset that one it’s a lockcode under find my device option. Thanks for replying though. I’ll have to take it in. Why does apple offer the option of locking it if you cannot unlock it?😡
Wife had this happen a few days ago and she had to reset it
Thanks Leroy. It keeps on saying the 6digit code is incorrect. I’ll have to take it in … :-(
Locked out - MacBook Pro - lock passcode does not work to unlock Help!!!
