spinning wheel keeps coming up when mouse is moved

Question

spinning wheel keeps coming up when mouse is moved

I've been having issues with the spinning wheel coming up about every third time I move the mouse. This happens in all apps. I had originally thought it might be Adobe apps but it also happens in Mail, Music, Microsoft apps — just about anything I'm trying to work in. I reinstalled High Sierra, also tried reinstalling the Adobe apps. I've uninstalled several apps that I thought might be causing the problem. I've reset NVRAM and SMC. I'm at a loss on what else to try. I'm becoming very frustrated waiting for the spinning wheel to quit so I can continue with whatever I'm doing. It can spin for 3 to 10 seconds. I'm working on an iMac 2019, 3.6 GHz 8-Core Intel Core i9, 32GB of memory, 3TB hard drive which is only using 1.4TB, graphics Radeon Pro 580X 8GB. Running Big Sur 11.5.2. Any suggestions would be greatly appreciated.

DebG

iMac 27″, macOS 10.15

Posted on Aug 20, 2021 1:11 PM

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Answer 1

Top-ranking reply

BDAqua

Level 10

245,093 points

Aug 20, 2021 2:21 PM in response to Deborah Gotto

Hi DebG,

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...

The important part of the above is between the quote marks...

https://pastebin.com/embed_js/KuvnghqA

If pastebin is a problem for you then workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

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Answer 2

Aug 22, 2021 11:00 AM in response to BDAqua

I tried the safe mode and it didn't seem to have the beachball hangups, but as soon as I went back to regular boot the beachball started up again. I purchased EtreCheckPro and it came up with some major issues which I took care of. When I run EtreCheck now there are no major issues. I think the main problem was due to an app called Acronis which I completely deleted from the computer and now the beachball has virtually disappeared. There are still some minor issues listed: heavy RAM usage, Apps crashing, Apps with heavy CPU usage, system modifications, and kernel extensions present. I will do some research on these and see what fixes are recommended. I'm a graphic artist and use a good many of the Adobe apps, a lot of them open at the same time as I move between them constantly: InDesign, Illustrator, and Photoshop specifically. But I also occasionally use Premiere Pro and AfterEffects. I'm waiting for Apple to come out with an M1(or M2) 27" Mac before upgrading to a more powerful computer.

Thanks so much for your suggestions and help. It's very much appreciated and definitely has lessened my frustrations and stress levels. :-)

Deborah

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