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Just noticed all my saved (purchased) movies in iTunes are pixelated. Can't see anything. Audio is fine, even close captions work. No video though. I've not tried to look at movies for several weeks until now. I noticed there was an ITunes update on 11 August. Is that the problem? It's on my HP laptop. I'm Windows 10, Version 21H1. My iTunes is version 12114.15.531119.0
Please help.
Windows, Windows 10
I also had contacted Apple support and they were not very useful at all. They said contact Microsoft (i.e. the company that provides the operating system). It doesn't make sense since they don't have access to the iTunes source code and so couldn't narrow down if the problem was due to an error in the implementation of the system call vs. an error in the device driver vs. an error in the source code. Only Apple can do that. I've contacted Apple support for other issues before and they were helpful so it depends on who you get.
I asked others in this forum who had the same problem what their model of laptop is and I got a wide variety of answers HP, Dell, Lenovo. Some were new models (less than a year) and some were old models (released more than five years ago). The issue seems wide spread (many types of laptops) but not very common. The advice given by turingtest2 above worked for me. I removed the current version and downloaded an older version of iTunes.
You can get older versions here.
https://support.apple.com/downloads/itunes
iTunes 12.10.11 for Windows (Windows 64 bit) worked for me.
I also had contacted Apple support and they were not very useful at all. They said contact Microsoft (i.e. the company that provides the operating system). It doesn't make sense since they don't have access to the iTunes source code and so couldn't narrow down if the problem was due to an error in the implementation of the system call vs. an error in the device driver vs. an error in the source code. Only Apple can do that. I've contacted Apple support for other issues before and they were helpful so it depends on who you get.
I asked others in this forum who had the same problem what their model of laptop is and I got a wide variety of answers HP, Dell, Lenovo. Some were new models (less than a year) and some were old models (released more than five years ago). The issue seems wide spread (many types of laptops) but not very common. The advice given by turingtest2 above worked for me. I removed the current version and downloaded an older version of iTunes.
You can get older versions here.
https://support.apple.com/downloads/itunes
iTunes 12.10.11 for Windows (Windows 64 bit) worked for me.
The exact same thing happened to me (https://discussions.apple.com/thread/253097767) and as others have answered, I went to a previous version and everything is fine.
Do you mind telling me the model of your HP computer? I'll see if I can narrow down the cause of the problem a bit. I have a Dell Inspiron 13-7359.
If you do not know the model of your computer just go to Settings > System > About (at the bottom of column on the left hand side). It will be near the top of that page under the heading "Device Specifications"
You can also get to the same location by pressing the Windows key and then start typing About your PC and it will take you to the same location.
This happened to me too. Do you have a Windows PC? If so, you will need to uninstall the graphics card and install an updated one. You can contact Windows support and they will walk you through it. Hope this helps.
I am running into the same issue.
I can watch any type of videos on my Dell laptop except ITUNES movies or TV shows -- so it is not a hardware issue.
It is an Apple issue.
I called Apple support and they kept me on the phone for two days 9-5pm and could not figure it out.
You might want to uninstall the current version of iTunes and reinstall the previous one.
tt2
Thanks for the help. That fixed it. Downloaded to the iTunes 12.10.11 for Windows 64 bit and it solved the problem. That makes it an Apple problem.
Pixelated movies
