can't update apps

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Level 1

8 points

can't update apps

Recently I've been trying to manually update apps because the apps in question won't automatically update. Every time I try to update or download a free app I get a notice that says "There is a billing problem with a previous purchase" and asks me to update my payment information. I currently do not have any form of payment, but in the past have used prepaid VISAs' to purchase in game currencies in a few apps, but they're all paid for and I have no outstanding bill associated with my apple ID. I just want to update my apps, I'm unable to use certain apps because I haven't updated them. Please tell me how to fix this.

iPhone 11, iOS 14

Posted on Aug 22, 2021 4:43 AM

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Answer 1

Best reply

Dah•veed

Level 9

64,681 points

Aug 22, 2021 5:50 PM in response to jakenpl

Then you need to take the alert from the system seriously that there has been a payment issue and contact Apple directly to clear it up. Otherwise, this issue won't go away and you won't be able to use the App Store nor the iTunes Store.

Get Support -

https://getsupport.apple.com/

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Answer 2

Dah•veed

Level 9

64,681 points

Aug 22, 2021 3:25 PM in response to jakenpl

Unless you have a NONE option in the payment methods of you account details, you need a valid payment method, even for free apps and updates.

M1 Mac mini, macOS 11.5.1; Watch, series 5 GPS/cellular, watchOS 7.6.1; iPad Pro 2nd Gen, iPadOS 14.7.1; iPad Air 2, iPadOS 14.7.1; iPhone 12 Pro, iOS 14.7.1; TV 4th Gen, tvOS 14.7  HomePods, audioOS 14.7 and Airport Express w/ Airplay 2

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Answer 3

jakenpl Author

Level 1

8 points

Aug 22, 2021 3:58 PM in response to Dah•veed

I do have the NONE option selected for my accounts payment method. I know that I need a payments method but I dont have one and wont have one in the near future, but the non method just doesnt seem to be working.

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can't update apps

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