Voice Memo stops 5 mins into message when listening

I have iPhone 12 Pro Max running iOS 14.7.1, my friend has an iPhone 7. We use the Voice Memo app to record conversations back and forth usually about 20 minutes in length. She has the same issue on hers as well. I open the recording on my phone that she has sent and about 5 minutes into it, it just stops and closes the audio and the app!

I thought at first it had something to do with the screen going dark after so many minutes, but I also have an iPad. If I listen to the recording on the iPad, it plays the entire thing with no problem. What is the problem here? Anyone??

iPhone 12 Pro Max

Posted on Aug 22, 2021 12:11 PM

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3 replies

Aug 23, 2021 10:14 AM in response to thomygirl

Hello Thomygirl,


It sounds like your Voice Memo app closes unexpectedly on your iPhone. We understand how important this is to you and we are here to help.


Let's start off by reviewing the steps outlined here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If you need to reinstall the app, this article should help: Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch


If the issue persists, can you provide a few more details? Does this only happen with 20 minute long voice memos? Does this only happen with voice memos that are received or ones recored on the device itself? Also, when did you first notice this?


Cheers!

Aug 26, 2021 4:48 PM in response to judysings

Thank you for your reply. This issue has been going on with my iPhone for a few years. My friend's iPhone is the same. I recently bought a new iPhone 12 pro max and still have the same issue. I reviewed your suggestions and none could resolve the problem. Seeing as my iPhone 12 is only 2 weeks old I did not feel a need to uninstall and reinstall the voice memo app (and lose a few of my stored recordings). Today I listened to another recording my friend sent me (which stopped about 1-2 minutes in....the memo length doesn't seem to matter) and I watched the screen start to dim and eventually went black. The recording and the app closed immediately. I realized this does not happen on the iPad, because my iPad screen never goes dim or turns black. Now if I periodically stop the recording for a few seconds, then start it again, I get a longer listening time....but I have to pause the (incoming) recording periodically. Now....if I make a voice memo on my phone and listen to it before I send it out, then the phone will continue to play the entire recording, even if the phone screen goes black!! Maybe there is a way to fix this in settings but I do not know what it is. It's truly frustrating and annoying.

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Voice Memo stops 5 mins into message when listening

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