Mac diagnostics won’t run, no internet connection

Hey I recently dropped my computer in its case so I just wanted to check to see if there was any internal damage by running a diagnostics test. I followed all the instructions for Mac silicon but as soon as I try the test it can’t connect to WiFi. The wifi is fine and is pretty quick, but for some reason it forgets the network while in diagnostic mode so I have to re-enter the password every time, and even then it says there isn’t connection even though it shows that it’s connected at the upper right hand corner. I even added an Ethernet connection and restarted the whole operation, but nothing seems to be working and I can’t run my diagnostics test. (Also this is only in diagnostics mode, when signed in the WiFi connects) (and also Also, I can’t do much about the actual WiFi (aka resetting the router) because I’m in a dorm and the WiFi is building wide and inaccessible to me)

MacBook Air 13″, macOS 11.5

Posted on Aug 23, 2021 5:15 AM

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Aug 24, 2021 6:33 AM in response to Crolang

Hey there Crolang,


Thank you for using the Apple Support Communities! We understand your Mac with Apple Silicon took a fall and you're trying to run a Diagnostics test to check for damage, but it fails to complete due to an error in Wi-Fi. We'd like to help.


Our first recommendation would be to try connecting to a different Wi-Fi network outside of your dorm, and then run Use Apple Diagnostics to test your Mac once more.


If it still fails, you should take your Mac into an Apple Store or Apple Authorized Service Provider for in-person inspection, which is the best option in the long run either way. A technician can perform a more thorough evaluation of your Mac for damages from that fall, and provide you with service options, if any are needed. More information on servicing Mac can be found here: Mac Repair - Official Apple Support


Best regards.

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Mac diagnostics won’t run, no internet connection

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