Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

lujessco Author

Level 1

4 points

Medical ID screen

When I try to use my phone on my Iphone XR, I get the Medical ID screen, I cannot use the 'cancel' or the 'done' buttons to access the phone. How can I fix this problem?

iPhone XR

Posted on Aug 23, 2021 1:08 PM

Reply

Best reply

Level 10

90,203 points

Posted on Aug 23, 2021 1:18 PM

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

View in context

Similar questions

1 reply

Best reply

Level 10

90,203 points

Aug 23, 2021 1:18 PM in response to lujessco

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

Reply

Medical ID screen

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up