Apple Intelligence is now available on iPhone, iPad, and Mac!
📢 Newsroom Update
Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
Hi
My MacBook screen display won’t turn on, it just went off while I was using it.I never drop it and and it is still in brand new condition. The display keeps flickering and has lines. What is wrong with it. I kept my product in good condition I take care of them and now the screen is not working at all.
please help.
[Re-Titled by Moderator]
Hi Jesusfreak2502,
It unfortunately looks like a hardware problem (motherboard or video card). Those problems may happen over time, even if you take great care of your laptop.
Some MacBook Air have recalls, maybe you qualify... https://www.howtogeek.com/427105/how-to-check-if-apple-has-recalled-your-macbook-for-free-repairs/
You should contact Apple Support and bring it in store for a diagnostic. https://support.apple.com/mac/macbook-air
Good luck.
Hi Jesusfreak2502,
It unfortunately looks like a hardware problem (motherboard or video card). Those problems may happen over time, even if you take great care of your laptop.
Some MacBook Air have recalls, maybe you qualify... https://www.howtogeek.com/427105/how-to-check-if-apple-has-recalled-your-macbook-for-free-repairs/
You should contact Apple Support and bring it in store for a diagnostic. https://support.apple.com/mac/macbook-air
Good luck.
hi
thank you for replying. I am from South Africa will it still apply in this country. Also why is is hardware giving up I never dropped my MacBook. I paid a lot of money here. Is it because of the age it 3 years old
Hi,
Contact Apple support, they will tell you if it applies to you.
As far as durability goes, no hardware is 100% perfect. Humidity may cause issues, or a defective chip, or overheating. Hard to say, unfortunately.
My MacBook Air2018 13’’ screen display won’t turn on
