iPad Air 4 Detected by Windows 10 but Not Connecting to iTunes (or other applications)

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iPad Air 4 Detected by Windows 10 but Not Connecting to iTunes (or other applications)

Hello,

I recently bought an iPad Air 4 and it works great but I am unable to connect it to my windows 10 desktop. Upon connecting it the iPad asks every time to verify if I want to connect to the computer and when pressing yes and putting in my password, nothing happens. Going into the device manager I very clearly see that windows are detecting the device but it seems like it isn't communicating.

Some of the things I've tried are:

Reinstall drivers
Reinstall windows
Running the troubleshooter
Restarting the services
Trying different wires
Restarting the iPad
Restarting the desktop
Disabling find my iphone
Trying a different USB (c) port
Followed https://support.apple.com/en-us/HT212542
Followed https://support.apple.com/en-us/HT204095

I can't seem to find anyone else having this issues which is extremely anoying since it worked perfectly fine with my previous iPad mini 2 and still works with my iPhone 8.

If it helps in anyway, here is what I have in my computer:

MSI B450 Tomahawk Max
Ryzen 2700x
EVGA GTX 3070

Posted on Aug 30, 2021 12:13 PM

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Answer 1

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quizque Author

Level 1

8 points

Aug 30, 2021 5:03 PM in response to turingtest2

So I had followed this previously and didn't have success. It turns out I had to slightly modify the steps and do the following:

Download the drivers linked in this article https://www.technipages.com/itunes-fix-iphone-or-ipad-not-detected-in-windows (because they weren't showing up in the folder in the linked in the guide)
Inside of device manager, I went under Universal Serial Bus Devices and opened up the driver update menu for "Apple Mobile Device USB Composite Device" > select manual installation > I have a disk > select the folder and install the new drivers
- If it gives an error saying the driver is incompatible try doing the same steps above but with the "Apple Mobile Device USB Device"
Replug in the device and it started communicating and now (there should now be a new device under "Universal Serial Bus controllers" labeled "Apple Mobile Device USB Driver" like in the tutorial)

Following those steps should fix the issue!

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Answer 2

turingtest2

Level 10

276,125 points

Aug 30, 2021 3:18 PM in response to quizque

Try iOS device not showing in iTunes for Windows - Apple Community.

tt2

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iPad Air 4 Detected by Windows 10 but Not Connecting to iTunes (or other applications)

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