iPad accessed an old account that is not mine

i updated my ipad to iOS 14.7.1 and it accessed an old account that I never logged into and now that user is acclaiming that I had and is threatening to sue





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Posted on Sep 1, 2021 8:20 AM

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1 reply

Sep 2, 2021 7:24 AM in response to alysinfromflorida

Perhaps it is a used device, and the previous owner forgot to delete that account before giving it to you (should be this case, that's a serious problem, since you made a careless purchase).


If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio



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iPad accessed an old account that is not mine

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