Watching iTunes Trailers on a Mac

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Level 1

6 points

Watching iTunes Trailers on a Mac

I have been having troubles watching movie trailers on "https://trailers.apple.com" for a few years with Safari on a number of different iMac's and versions of macOS.

In order to get a movie trailer to load I have to hit 'reload' in Safari a number of times. This does NOT work for all trailers that have been posted to trailers.apple.com.

There is no app to watch trailer for macOS (at this time).

Either the installed version of Safari needs to be fixed. Or https://trailers.apple.com needs to be fixed.

Please, when setting things up, think of the lowest common denominator. Not all "Apple" users can afford iPhone's, iPad's, or AppleTV's. Some only have a computer and internet.

iMac Line (2012 and Later)

Posted on Sep 1, 2021 11:45 AM

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Answer 1

Top-ranking reply

greyland Author

Level 1

6 points

Sep 7, 2021 8:39 AM in response to Amanda_Elle

Thank you for the input.

Everything worked correctly when booting into safe mode.

So i started playing with the extensions I have loading in Safari and found that I can run 1Password and Honey, but not 1Password and Capital One Shopping.

I can NOT run Capital One Shopping and Honey. Or just Capital One Shopping.

I can, however, run 1Password, Honey, and the Ghostery lite collection and still watch movie trailers.

So, my conclusion is that the Capital One Shopping Safari extension is the culprit, and may be for others with similar problems.

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Answer 2

Sep 2, 2021 9:48 AM in response to greyland

Hi greyland,

Welcome to the Apple Support Communities!

We are happy to help with the issue you are having with watching iTunes trailers in Safari. We are sorry to hear you have been dealing with this for quite some time. You should always make sure you are running the latest version of software. Learn How to update the software on your Mac here.

If Safari isn’t working as expected or a web page doesn't open -- First, see if the steps in this article helps.

You could also try to Start up your Mac in safe mode and see if the same thing happens. Some issues can be resolved after booting in safe mode. See if the trailers play as expected in safe mode.

If you still can’t play the previews, learn how to Set up users, guests, and groups on Mac here and test once again.

Please let us know the results when you’re able.

Cheers!

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Answer 3

judysings

Community Specialist

Sep 7, 2021 9:17 AM in response to greyland

Hi greyland,

Thanks for your follow up. Did you try this after booting out of safe mode? Have you test in a new user?

Cheers!

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Answer 4

Sep 7, 2021 11:39 AM in response to greyland

Hi greyland,

Thanks again for your follow up. Great to hear you were able to figure that out.

Thank for using Apple Support Communities!

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Answer 5

greyland Author

Level 1

6 points

Sep 10, 2021 8:08 AM in response to greyland

I reached out to Capital One Shopping, and after a few emails received the following;

Thanks for reaching back out.

I have sent this to our Support Team, and they are experiencing the same issue. They are working on and fix.

We thank you for your time and bringing this to our attention.

Hopefully this means a fix will be out shortly.

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Answer 6

greyland Author

Level 1

6 points

Sep 7, 2021 11:26 AM in response to judysings

I tested the extensions after booting into safe mode and watching iTunes trailers functioned as intended.

That's when I figured that the problem was a Safari extension rather than my system. :)

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Watching iTunes Trailers on a Mac

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