You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cocoaterra Author

Level 1

4 points

iPhone 6s unresponsive screen

My phone goes to the "Enter Passcode" screen, and I am stuck there as the screen is unresponsive to touch. Hit the power button and it will sleep, hit it again and it will bring up the locked screen (time, date, notifications, etc). Press home to unlock, and it's back to the passcode screen. Hold the power button to "power off" and there is not response by the slider or Cancel button. Force power off, and it reboots but the above situation does not change.

Any help greatly appreciated

iPhone 6s

Posted on Sep 1, 2021 3:05 PM

Top-ranking reply

TheLittles

Level 10

195,711 points

Posted on Sep 1, 2021 3:48 PM

cocoaterra Said:

"iPhone 6s unresponsive screen: [...]Press home to unlock, and it's back to the passcode screen.[...]"

-------

Troubleshooting an Unresponsive Screen:

A. Hold It Right There! - Avoid a Lockout: Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.

B. Try These Links:

Try the Tips at these Apple Support Links:

View in context

iPhone 6s unresponsive screen

Similar questions