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MacBook pro trackpad is suddenly locked

My macbook pro trackpad is suddenly locked and so cursor wont move on the log in screen. tried resetting nvram/pram and smc but still nothing. Please help!

MacBook Pro 15″, macOS 10.13

Posted on Sep 2, 2021 12:56 AM

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Question marked as Top-ranking reply

Posted on Sep 3, 2021 5:23 AM

Hello there, stutelf!


Thanks for reaching out to the Apple Support Communities! It sounds like your trackpad is not working properly on your MacBook Pro. You've done excellent steps resetting the SMC and NVRAM so far. Next, we recommend taking a look at this article with steps to follow for How to use safe mode on your Mac. This will perform checks and stop certain software from starting up automatically. Once you are in safe mode, test to see if you have the same issue.


We also suggest following these steps to Set up users, guests, and groups on Mac and create a test user to see if the issue is user specific or system wide.


Do you have this issue with an external mouse plugged into the MacBook Pro?


Let us know the results and have a terrific day!

5 replies
Question marked as Top-ranking reply

Sep 3, 2021 5:23 AM in response to stutelf

Hello there, stutelf!


Thanks for reaching out to the Apple Support Communities! It sounds like your trackpad is not working properly on your MacBook Pro. You've done excellent steps resetting the SMC and NVRAM so far. Next, we recommend taking a look at this article with steps to follow for How to use safe mode on your Mac. This will perform checks and stop certain software from starting up automatically. Once you are in safe mode, test to see if you have the same issue.


We also suggest following these steps to Set up users, guests, and groups on Mac and create a test user to see if the issue is user specific or system wide.


Do you have this issue with an external mouse plugged into the MacBook Pro?


Let us know the results and have a terrific day!

MacBook pro trackpad is suddenly locked

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