how do I fix my macbook pro keyboard and tracking pad not working

kathi1345 wrote:

how do I fix my macbook pro keyboard and tracking pad which is not working. I cannot get to the serial number to use apple support

See your serial number

https://support.apple.com/my-support

Serial number is written on the bottom panel of Notebook computers if still in doubt

Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

If you have the MacBook Pro (2015) model (either the 13" or 15"), then most likely the Trackpad flex cable is bad.