iPhone 12 swollen battery

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Katrina1969 Author

Level 1

16 points

iPhone 12 swollen battery

I purchased an iPhone 12 for my daughter 20 months ago under contract and her battery has swollen which is pushing the screen forward. She took it into the Apple shop in Belfast today and was told by the technician that the battery needed replaced at a cost of £70 as it was swollen. He informed her that some of the iPhone 12 was sold with faulty batteries and some have presented in this form. She also enquired about the cost of replacing the screen and was told that would cost £300 or more depending if other faults where found! He advised her to purchase another phone! I thought if an iPhone is sold faulty then it should be either fixed to the correct specifications or replaced by Apple?Am I correct and has anyone else had this issue?

iPhone 12

Posted on Sep 3, 2021 11:58 AM

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Answer 1

Katrina1969 Author

Level 1

16 points

Sep 3, 2021 2:24 PM in response to Lawrence Finch

I’ve arranged a support call. Belfast doesn’t fall under Irish law but UK law. When I checked under UK legality, it only mentions England, Scotland and Wales. It doesn’t mention Northern Ireland so hopefully I’ll be able to get clarity tomorrow.

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Answer 2

sallenmd

Level 4

1,142 points

Sep 3, 2021 3:48 PM in response to Katrina1969

Though laws vary from country to country, lithium batteries are prone to swelling. Unless you AppleCare+, the warranty is expired, and a swollen battery after that length of time would not be considered a defect. It falls under the category of "these things happen." Do report back on how it turned out.

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Answer 3

Sep 4, 2021 7:51 AM in response to Katrina1969

I’m more interested in your answer to the question from lobsterghost1. But if you don’t use voicemail you would have no way of knowing if Apple called you or not. They’ve always called me when they said they would over almost 20 years.

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Answer 4

Katrina1969 Author

Level 1

16 points

Sep 4, 2021 8:38 AM in response to Lawrence Finch

Lawrence I’m not one of these people that make up stories to annoy people but I was only asking for help. If you work for iPhone then maybe you can check that my request was about a swollen battery in iphone 11 I have a disability which affects my brain so I can only guess I must of been thinking about an iPhone 12 instead of iPhone 11 and typed it instead. My daughter had been talking to me about purchasing an iPhone 12. I don’t use voicemail because it’s troublesome for me and I don’t block unknown callers incase my neurologist is contacting me as I tried it before and this is what happened. Thanks everyone for the help that you all gave me.

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Answer 5

Sep 4, 2021 8:46 AM in response to Katrina1969

No one responding in this thread in this user-to-user forum works for Apple. From experience, Apple will usually replace a phone whose battery has swollen by replacing the phone for the cost of a battery if the phone is out of warranty, and free if the phone is within warranty, unless there is other damage to the phone. Further the UK’s consumer protection law may also cover the replacement, but you need to work with Apple support. Only Apple can do this, however, not other service providers. So you need to either visit an Apple store or persist with the Get Support link at the top of this page.

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