andymac51 Author

Level 1

8 points

mx492 scanner

Cannot open scanner with image capture since Big Sur update

Posted on Sep 3, 2021 6:02 PM

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2 replies

Sep 11, 2021 7:47 AM in response to andymac51

andymac51 wrote:

Cannot open scanner with image capture since Big Sur update

update your software.. if in doubt

Contact a third party vendor

https://support.apple.com/en-us/HT201777

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andymac51 Author

Level 1

8 points

Sep 11, 2021 2:05 PM in response to leroydouglas

I have updated to latest Canon drivers and software, which is listed on their support page as the version for OS 11, but it does not work. The same error messages appear, indicating the scanner is not connected. So far, no solution offered here or on Canon communities. It seems OS11 only prints via AirPrint to these printers, and scanning is not supported. I’m hesitant to buy another Canon multifunction printer because they all seem to use the same scanner drivers. I can scan most single page documents with my iPhone, but I need the sheet feeder scanner. Do HP devices scan to OS 11?

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