Hello my phone network ic is bad. I can’t make calls or use cellular data and my iPhone has been updated but still having the issue
T
iPhone 11, iOS 14
T
iPhone 11, iOS 14
Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:
If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.
Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:
If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.
I went to a phone store and the engineer said that is the issue my iPhone is having and he said it could also be that the baseband of the iPhone is bad which might not be repairable 🥺🥺🥺 this is really sad
How do you know your network IC is bad? And which one, the cellular radio or the Wi-Fi/Bluetooth radio?
It would be helpful if you describe the symptoms rather than your diagnosis.
Use the Get Support link at the top of this page. As I already said in a previous post.
What did Apple support say when you contacted them?
Hi Genevievv__
Welcome to the Apple Community,
Where some of us do our best too help each other troubleshoot.
Apple support have articles online that may help.
If your iPhone won’t connect to a Wi-Fi network:
https://support.apple.com/en-us/HT204051
and
Resolve Wi-Fi and Bluetooth issues caused by wireless interference
https://support.apple.com/en-us/HT201542
Hope something here helps you solve the situation
or
If you need more help:
There is a "Get Support" link to Apple at top right on this discussion page.
I tried that it still not working
What should I tell them??
That your phone shows No Service or Searching. That is a problem that they know how to deal with.
Okay so I have to send them a mail or is there a link for that??
Hello my phone network ic is bad. I can’t make calls or use cellular data and my iPhone has been updated but still having the issue