Hello my phone network ic is bad. I can’t make calls or use cellular data and my iPhone has been updated but still having the issue

T

iPhone 11, iOS 14

Posted on Sep 5, 2021 7:31 AM

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Question marked as Top-ranking reply

Posted on Sep 5, 2021 5:46 PM

Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:

  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Restore your iPhone, iPad, or iPod to factory settings - Apple Support - follow the instructions to restore using your computer, do not using Settings/General/Reset (which is not included in those instructions)
  3. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

10 replies
Question marked as Top-ranking reply

Sep 5, 2021 5:46 PM in response to Genevievv__

Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:

  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Restore your iPhone, iPad, or iPod to factory settings - Apple Support - follow the instructions to restore using your computer, do not using Settings/General/Reset (which is not included in those instructions)
  3. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

Sep 5, 2021 4:55 PM in response to Genevievv__

Hi Genevievv__

Welcome to the Apple Community,

Where some of us do our best too help each other troubleshoot.


Apple support have articles online that may help.


If your iPhone won’t connect to a Wi-Fi network:

https://support.apple.com/en-us/HT204051


and


Resolve Wi-Fi and Bluetooth issues caused by wireless interference

https://support.apple.com/en-us/HT201542


Hope something here helps you solve the situation


or

If you need more help:

There is a "Get Support" link to Apple at top right on this discussion page.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hello my phone network ic is bad. I can’t make calls or use cellular data and my iPhone has been updated but still having the issue

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