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User profile for user: shelannie
shelannie Author
User level: Level 1
5 points

Problems with Genius & iTunes Store

Keep getting this message

I thought iTunes no longer existed and it was now Apple Music apart from iTunes Store option in sidebar of Music. Threads which are several years old give solutions but seem to be from when it was iTunes, not Apple Music. Demented as my Mac & iPhone won't sync despite being set up to do so and I have to continuously re authorise my Mac to play certain songs even if I have authorised these specific songs already. Is there any point in contacting apple about this as from what I have read this is a known issue but its still happening? Not very technical so I could well be missing something but thought apple was supposed to be intuitive etc. Seems to make simple things difficult as far as I can see. Can anyone explain in simple terms what I should do?

iMac 27″, macOS 11.5

Posted on Sep 5, 2021 11:04 AM

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User profile for user: Vilas_S
Vilas_S
User level: Community Specialist

Sep 6, 2021 8:40 AM in response to shelannie

Hello shelannie.


Thank you for using Apple Support Communities. It looks like you're getting prompted an error message when attempting to use the Music app. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.


We can recommend that you try some specific steps to see if we can get this issue sorted out. While having the Music app open, go to the Menu bar and click Account > Sign out. After you've signed out, go ahead and restart your Mac:


Log out, sleep, wake, restart, or shut down your Mac - Apple Support


After your Mac has restarted, attempt to sign back in and test to see if this issue continues to occur. Also, if you have any pending updates available for your Mac, it would be best to install them. Keeping your Mac fully updated can help resolve various issues and also help with overall performance. Just in case, the resources below can guide you through this process:


Update macOS on Mac - Apple Support



We hope this information is useful. Cheers.

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Problems with Genius & iTunes Store

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