How to reset my MacBook that is stuck on gray lock
How do I reset my MacBook if it’s stuck on gray screen with lock?
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Hi Realbrooklynct,
If you're seeing the below screen on your Intel-based Mac, a firmware password is set. This is different from your login password, and is disabled by default.
If you don't know the firmware password, you'll need to set up a hardware repair with an Apple Store or an Apple Authorized Service Provider. You can set up a repair by contacting Apple Support.
