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How to reset my MacBook that is stuck on gray lock

How do I reset my MacBook if it’s stuck on gray screen with lock?

Posted on Sep 7, 2021 1:20 PM

Top-ranking reply

Encryptor5000

Level 5

7,580 points

Posted on Sep 8, 2021 6:52 AM

Hi Realbrooklynct,

If you're seeing the below screen on your Intel-based Mac, a firmware password is set. This is different from your login password, and is disabled by default.

If you don't know the firmware password, you'll need to set up a hardware repair with an Apple Store or an Apple Authorized Service Provider. You can set up a repair by contacting Apple Support.

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How to reset my MacBook that is stuck on gray lock

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