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danica238 Author

Level 1

9 points

Can't update iMovie - not accepting Apple ID

I recently updated to macOS Big Sur and now I need to update iMovie. I went to update, however when I enter my login details using my Apple ID it says that I haven't used the iTunes store before.

I found a tip online that said I should update my billing details. I did this, but it still won't allow me to login and update iMovie.

Can you please assist? I see in other threads that it's recommended to delete the app and reinstall, but if I do this I will lose one of the projects I have in there that I wanted to edit. Thanks

MacBook Air 13″, macOS 11.5

Posted on Sep 8, 2021 9:29 PM

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3 replies

Level 10

684,105 points

Sep 10, 2021 11:16 AM in response to danica238

You are welcome. Did you add you billing and payment information?

If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide -

Apple Support schedule phone call -

Billings and Subscriptions -

If necessary, try Twitter

https://twitter.com/AppleSupport. -

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Level 10

684,105 points

Sep 9, 2021 11:27 AM in response to danica238

Log into your account in the App Store/iTunes and you should be able to change/verify it there.

Apple ID has not yet been used with the iTunes store. Please review your account information -

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danica238 Author

Level 1

9 points

Sep 9, 2021 10:09 PM in response to Eric Root

Hi Eric, thanks for that - I've done that but I still get this error message that then pops up when I try to go into the App Store.

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Can't update iMovie - not accepting Apple ID

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