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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I've found myself signing up to Apple Music as a Primephonic customer. I've emailed all my data to Primephonic so my Apple Music account with my favourites and playlists. I clicked on the Primephonic app to approve data sharing. But there's no evidence of any changes on my Apple Music account. I've emailed Primephonic support with no replies. What's happening?
See https://www.primephonic.com/
If you haven’t received your code, have questions about billing or refunds, or
for help transferring your playlists, please contact support@primephonic.com. For questions about redeeming your code for
Apple Music, contact Apple Support.
Primephonic Support are not replying to my emails. I have an Apple Music code and now have an account. Primephonic have not updated my Apple Music with my favourites and playlists. I have now lost access to them completely.
I don't work for Apple.
I don't work for Primephonic.
I am just another everyday computer user like you and I can't do anything about people not responding to emails. I would guess that Primephonic support is swamped with emails given that the message on their web site as posted very recently. Or maybe they just don't care since they are going out of business?
On October 6th, Primephonic sent some folk this announcement stating that they have launched:
"a website that will automatically replicate your Primephonic playlists in Apple Music quickly and easily. Additionally, playlists replicated using this tool can be easily edited and changed as you wish, while playlists that we would have manually recreated for you would require duplicating each one before you could edit it.
To access the tool, please click on this link https://playlist-transfer.primephonic.com/ and follow these 4 steps:
Step 1: Log into your Primephonic account
Step 2: Log into your Apple Music account
Step 3: Click on the “Continue” button.
Step 4: Select which Primephonic playlists to import to Apple Music and click the ‘Import X playlists’ button to confirm the transfer. "
It's also important not to leave the site before it has finished replicating your playlists.
I hope this works for you. I had already gone the manual transfer route. Many people seem to have not received this email from Primephonic Support. I found out about it on the Life is Classical Music Forums - a new set of classical forums created by ex-Primephonic community members. You are very welcome to come and join us.
Primephonic
