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User profile for user: thomsany
thomsany Author
User level: Level 1
8 points

T-Mobile wifi calling not working on new iphone 12

Hi guys,


Just changed to an iPhone 12 Pro after being on Samsung Galaxy for years. Last one I had was a Samsung S20 FE and it worked with Tmobile wifi perfectly when I am roaming around the world.

Now that I switched to iphone I see that Tmobile wifi works for a few days or hours then it never shows up again.

I have the settings to use Wifi calling enabled and everything as it should but the phone just keep reverting back to normal sim card use. Its not cool because I am outside of the US most of the time so each minute I talk without the T-mobile wifi option incur in roaming charges that I want to avoid using Tmobile Wifi calling.

I have excellent internet at home so that is not the problem.

I tried putting the cellphone on airplane mode, turning on the wifi and nothing happens, not even there it connects to the Tmobile wifi calling.

I never had that issue with the Samsung phone, didn't think it was going to be an issue with the iphone 12 either but still haven't found a solution to it.

I tried restarting it, turning off the phone sim and back on turning wifi calling off and back on, nothing fixes it.

Any suggestions?

Teo

Posted on Sep 11, 2021 5:31 AM

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User profile for user: Sharon_419
Sharon_419
User level: Community Specialist

Sep 12, 2021 6:44 AM in response to thomsany

Hello thomsany,


Welcome to Apple Support Communities!

If we understand your post correctly, Wi-Fi Calling is not working as expected on your iPhone 12 Pro and we'd like to help!


Try the steps provided in the article below for help with connecting Wi-FI to your phone.

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network


We also want to provide you with the article for possible Bluetooth and Wi-FI interferences which might be causing the issue. 

Resolve Wi-Fi and Bluetooth issues caused by wireless interference


Also, check out this article for Wi-Fi calling for it also provides some helpful information about Wi-Fi Calling: Make a call with Wi-Fi Calling


You can also visit the T-Mobile support page for Wi-Fi Calling troubleshooting.

Wi-Fi calling and browsing troubleshooting | T-Mobile Support


Thank you for using Apple Support Communities.

Take care!

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T-Mobile wifi calling not working on new iphone 12

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