Wifi problems (no traffic through it)

Question

Wifi problems (no traffic through it)

Backstory: I forgot my charger somewhere, so I bought a temporary one (not apple one) with the intention of getting my original charger back in 2-3 days. Since that I'm having wifi problems.

In my wifi settings I can see all networks, and I am connected to one. However, little to no traffic goes through the wifi - it seems that the iPhone is using my mobile internet. When I reconnect to wifi, the wifi icon appears at the top right corner of the screen for a second, but then it disappears. I also cannot use some apps that require internet, but not all - i.e. can't use Telegram but can use Reddit. Wifi works fine with my other devices.

What I tried: update OS, reconnect to wifi, reset network settings. Nothing helped.

Did anyone occur similar problems? Is it possible that the only solution for me is to replace ?wifi module? in some service center? Or can I reset something else and have everything back to normal?

iPhone 11, iOS 14

Posted on Sep 13, 2021 12:51 AM

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Answer 1

Missy5937

Community Specialist

Sep 13, 2021 6:59 PM in response to randomnickname111

Hello randomnickname111,

Thanks for using the Apple Support Communities. We understand that you're running into issues with your Wi-Fi connection on your iPhone. Great job trying the steps you've already attempted. Did you happen to also restart your Wi-Fi router? If not, this is the next action we'd recommend. We understand that your other devices are connecting without issue, but to rule out your network as the cause, this step is recommended.

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network- #6

If you continue to experience issue after restarting your router, it might be a good idea to reach out to Apple Support so they can remotely test the wireless module in your iPhone for failures.

Get Support

Best regards.

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Wifi problems (no traffic through it)

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