Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

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thái80 Author

Level 1

4 points

I have a problem with my old friend Mac air 2011

Hello everyone, i need your help. I have a problem. When i start up my mac, it freezes near the end of the start up bar, at that time, my mac's fan begins blowing heavily. Then, I have to hold shutdown button to restart. After that, I start my mac again and luckily it can open. One pop up appears. It said that "you shut down your computer because of a problem" (image below). Could anyone help me to save my mac? i really do not want to lose it. Thank you very much.

MacBook Air 11″, macOS 10.13

Posted on Sep 13, 2021 5:22 PM

Best reply

Tesserax

Level 10

149,153 points

Posted on Sep 13, 2021 5:34 PM

I suggest starting by booting up your Mac in Safe Mode to see if it can get to the macOS Desktop ... can it?

Ref: Use safe mode to isolate issues with your Mac - Apple Support

If not, then there are a number of other things you can try to get this, hopefully, resolved. To get an idea on what those would be, please take a look at the following user tip article that I put together on startup troubleshooting:

Ref: Mac Basic Startup Troubleshooting Steps - Apple Community

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I have a problem with my old friend Mac air 2011

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