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Selong99 Author

Level 1

15 points

I tried to change my password and get a "unexpected system error" and it won't let me change the password.

I am concerned my iphone was compromised and wanted to change my apple ID password so I logged in from my PC and it seemed like it would go through but the received 'an unexpected system error' message and the change password key would not illuminate to click. The passwords were typed correctly so no errors between original and confirmation. Not clear what the error is or how to fix it.

iPhone 12 Pro Max

Posted on Sep 14, 2021 11:44 PM

Top-ranking reply

Eric--F

Community Specialist

Posted on Sep 15, 2021 5:52 PM

Hi there Selong99,

We see you linked to the Apple Support Communities from the "Change your Apple ID password" article, but when going through steps to change your password from your PC, you ran into an error.

Have you made another attempt since, or tried from a different web browser?

If you suspect your account has been compromised, the following resource offers comprehensive guidance on ensuring only you have access, and your account is secure as possible: If you think your Apple ID has been compromised

Cheers!

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I tried to change my password and get a "unexpected system error" and it won't let me change the password.

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