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Ipad not working

I just updated to ipados 15 and the I pad first was not opening some websites on safari then didn’t open word excel tried to open the app several times and now i am stocked in the word app I can’t turn off the ipad or close the ipad and my ipad is ipad pro 12.9 5th generation.

Posted on Sep 16, 2021 10:15 PM

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Question marked as Top-ranking reply

Posted on Sep 17, 2021 2:09 AM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPad won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

2 replies
Question marked as Top-ranking reply

Sep 17, 2021 2:09 AM in response to Moodyfaris

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPad won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

Ipad not working

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