When updating an app AppStore asks for password from previous owner ID

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When updating an app AppStore asks for password from previous owner ID

When I try to download updates for apps the AppStore takes me to a separate screen asking for a password, then shows a pop up message that ID or Password is wrong (it’s not). Only action offered “forgot password”, so after pressing it shows me previous owner’s id and therefore wants the password from it.

I tried logging off my ID everywhere and logging in again, trained erasing all settings in iPhone to original, restarting the phone. I checked all apps to be on my name, deleted some for just in case. I tried all suggestions I could find online and yet I face the same problem.

what to do?

Posted on Sep 17, 2021 9:34 AM

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Answer 1

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Limnos

Level 10

418,519 points

Sep 17, 2021 10:49 AM in response to anatoliy444

Delete the app that is asking you to do this. It requires the Apple log-in information for the account that downloaded it. Download it with your account.

If you cannot find the app you may have to try resetting the phone and then restore it to see what refuses to download.

To learn "How to back up your iPhone, iPad, and iPod touch" click here --> https://support.apple.com/HT203977

How to erase your iPhone, iPad, or iPod touch - https://support.apple.com/HT201274 - "Learn how to wipe information from your iPhone, iPad, or iPod touch and restore your device to factory settings." Tap Settings > General > Reset (scroll all the way to the bottom)

Click on this link to discover how to 'Restore your iPhone, iPad, or iPod touch from a backup' --> https://support.apple.com/HT204184

or watch this video if you're using a Mac to do this:

https://www.youtube.com/watch?v=Jbp3gGTQygg

Related information:

Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch --> https://support.apple.com/HT210217

Some things are not stored in a backup. Click on this link and read "About missing information after you restore your iOS device with iCloud Backup" -->

https://support.apple.com/HT203768

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