I can access my iPad storage, and can click on the "review large attachments" option.
But once I am in that screen, it lists my photos and videos, but I cannot click on some of them.
In front of some of the attachment is a clapboard or blank page icon.
How do i fix this in order to review them?
iPad Air 2 Wi-Fi, Cellular
Hey there 1brogers,
We see you're trying to manage the iPad storage. In particular, you're trying to view attachments within Messages but you're having difficulties with doing so. We'd like to see how we can help.
It sounds like you're navigating to Settings > General > iPad Storage > Messages. Typically when there, you should see 'Auto Delete Old Conversations' and 'Review Large Attachments'. While in there, you should also see the 'Documents' section at the bottom. If you do see that, you can tap on Photos, Videos, GIFs and Stickers, or Other, to review the content. From there, you can narrow down which ones are taking up the most storage and tap Edit, select the circle next to the content and tap the Delete icon.
How to check the storage on your iPhone, iPad, and iPod touch
Let us know if you have any further questions by replying back to us on this message.
Take care!
I believe I have the entire message thread on the new iPad, but in any event the same problem exists on my old iPad but the missing photos are different ones.
The issue is that the photos have not downloaded from iCloud to the iPad.
Not sure why that is. Both iPads have iCloud messages turned on.
Is there a way to force them to refresh and download from iCloud?
Hi,
Thanks but that doesn't help.
At the bottom of that page, under "On my iPad" there are 4 kb (yes kilobytes) of "Documents and Data" but no mention of photos, videos, GIFs or stickers (or anything else)
I am not trying to delete anything, I just want to know why some of those photos do not show up on that list.
Are they still on my iPad or???
Some show up on the older iPad (Air 2) but not an the brand new one and others show up on the new but not the old iPad (although the entires are there, just not the photos)
new iPad is a Pro 11
Thank you for the reply 1brogers!
Do you have your entire message thread on your new iPad that you did on your older iPad? Do you use iCloud for Messages? Is iCloud Messages turned on? Use Messages in iCloud
This may seem like a simple step, but have you ensured that your device is updated? Have you restarted your device? Look here:
Update your iPhone, iPad, or iPod touch
If the issue persists, please reach out to Apple directly here:
Cheers!
Cannot see "attachements" in "Review Large Attachements"
