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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Suddenly the trash/delete icon at the top of the Mail screen has greyed out. I can still delete individual messages from the icon within the message or using the delete key, but there is no longer any way to delete multiple messages at once. Is there a way to fix this?
MacBook Air 13″, 10.15
Hello accokook,
Thank you for participating in the Apple Support Communities! We understand that you're unable to delete emails from the menu bar in Mail on your Mac. We'd be happy to help point you towards a resolution.
If you have not yet done so, let's test if the behavior persists after you quit Mail and restart your Mac. If there's no change after, try rebuilding mailboxes, then check if you can delete emails again:
Keep us posted on the results.
Cheers!
Hello accokook,
Thank you for participating in the Apple Support Communities! We understand that you're unable to delete emails from the menu bar in Mail on your Mac. We'd be happy to help point you towards a resolution.
If you have not yet done so, let's test if the behavior persists after you quit Mail and restart your Mac. If there's no change after, try rebuilding mailboxes, then check if you can delete emails again:
Keep us posted on the results.
Cheers!
I had tried restarting, but quitting Mail and then restarting did the trick. Thank you!
Hi accokook,
Glad to hear that and thanks for letting us know the solution! Please reach out if you need help in the future, we'll be here for you.
Take care.
delete icon in Apple Mail greyed out
