New Power Mac won't start up

Question

Level 1

25 points

New Power Mac won't start up

My husband bought a new Power Mac and he unfortunately passed away without telling me anything about it. I want to contact Apple Support but in order to do so I need the serial number of the machine. I don't know where to find it and according to the info on Apple's website, it should be on the underside of the machine but I don't see any number there. Can anyone who has a new Power Mac tell me where to find the serial number...and/or tell me why it won't start up.

Mac Pro, OS X 10.11

Posted on Sep 19, 2021 7:29 PM

Reply

Answer 1

Top-ranking reply

Grant Bennet-Alder

Level 10

133,051 points

Sep 20, 2021 7:11 AM in response to Mary Delton

Moue and keyboard are battery powered.

Are they switched on? is the battery charged? That battery can be charged by plugging in with a USB-C to Lightning cable. While the cable is plugged in to the computer, the keyboard is also allowed to be used as a Wired keyboard.

Reply

Answer 2

Eau Rouge

Level 8

42,596 points

Sep 19, 2021 11:13 PM in response to Mary Delton

You say Power Mac, but Power Macs were last produced over 15 years ago.

Can you please identify your mac.

Click on the link below,

Identify your Mac Pro model - Apple Support

Are you able to start the mac up and access it, if so click on the top left of the screen.

Click on About This Mac, this will tell you the model and year of your mac, you

will also see the serial number.

If it is a MacPro the serial number is at the back where the cables plugin, you should see a little grey

sticker with very small white lettering which includes the serial number. You may need to take the cables

out to see it.

If your husband kept the original packaging the serial number should be printed on that also.

Reply

Answer 3

Eau Rouge

Level 8

42,596 points

Sep 21, 2021 1:50 AM in response to Mary Delton

If the cable you use for the iPhone works in getting you access to the keyboard and thus the mac then it should be ok.

It would be best though if you could locate the original cable.

Or you could buy one direct from Apple

https://www.apple.com/shop/product/MX0K2AM/A/usb-c-to-lightning-cable-1-m?fnode=6293914ecc72349824cb213be8be876586c345930708280fdb98f21298b397b445a940d1743ea47cea5661d3c398ad2c3a4434af3323dfb44a332b3211561ffd03d51d2098bb18231bd9dd5b4ea024380ae7636160afa37068d757dae91410a1

No doubt you can probably get a similar product cheaper from a well known on line sales company.

Reply

Answer 4

Mary Delton Author

Level 1

25 points

Sep 20, 2021 5:02 AM in response to Eau Rouge

Yes Eau Rouge, My error. It's a MacPro-the one with all the "holes" in it. I can't get it to start up by pressing the button on the top and if I don't have the serial #, I can't contact Apple support. My husband didn't keep the original packaging but I will look where you suggest for the little grey sticker.

Thank you

Reply

Answer 5

Mary Delton Author

Level 1

25 points

Sep 20, 2021 6:08 AM in response to Mary Delton

Well, I took all the cables off and can see no sticker but I feel some writing on the underside but it looks like standard copyright type text. So I unplugged all the wires and replugged them and was able to power the machine on.

However, when the monitor comes up to the login and Password, I can't type in anything. The mouse is working but the keyboard doesn't seem to be connected to the computer. Any ideas?

Reply

Answer 6

Eau Rouge

Level 8

42,596 points

Sep 20, 2021 7:20 AM in response to Mary Delton

Have a close look on the underside where you saw that 'copyright' text

it should be there.

The mouse and keyboard are bluetooth/ wireless and the batteries may have drained from the keyboard.

The mac came with a USB-C to lightning cable to connect the keyboard for charging, whilst charging

the keyboard can be used.

Reply

Answer 7

Mary Delton Author

Level 1

25 points

Sep 20, 2021 7:48 AM in response to Grant Bennet-Alder

Thank you! I plugged the keyboard in and now it works. You have been very helpful and I appreciate it.

Reply

Answer 8

Mary Delton Author

Level 1

25 points

Sep 20, 2021 7:52 AM in response to Eau Rouge

I used the cable that I use to charge my iPhone to plug the keyboard into an electrical outlet via USB. I don't know what my husband did with the USB-C to lightning cable. I hope that is ok.

Reply