Email account offline.

My Edison mail account is apparently offline. My internet connection is fine. The message says ‘Tap to Reconnect’ but that just takes me to Apple producing a new password, (the same one each time!) to sign into Cloud. It doesn’t work as my own password still works but I can’t get into Edison.

iPhone XS Max, iOS 14

Posted on Sep 20, 2021 6:16 AM

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3 replies

Sandraw22 Author

Level 1

4 points

Sep 21, 2021 6:12 AM in response to karina184

Thank you for you suggestion.

The website didn’t help but I was able to contact them. A suggestion was made which didn’t work so I tried deleting the app and re-installing. It worked!

karina184

Community Specialist

Sep 21, 2021 6:05 AM in response to Sandraw22

Hi Sandraw22,

We understand that you're having an issue with your email account. If you go to you email provider website, are you able to access the email from there? What device are you using?

Let us know.

Jeff_W.

Community Specialist

Sep 21, 2021 6:23 AM in response to Sandraw22

Hi Sandraw22,

We're glad to hear that worked out for you.

Have a great day!

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Email account offline.