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I have just updated iTunes on my Windows 10 PC through the Microsoft Store. When I did this, iTunes will no longer open providing an error message stating that some files are missing and that I should re-install iTunes. I did this twice now and still receive the same error message each time. Please see the attached screenshot of the error message below. Would someone please help me fix and get iTunes working again??
Windows, Windows 10
This morning (23rd September) Apple pushed a new version of iTunes for Windows via the Microsoft store that appears to fix the problem. Suggest you try upgrading to version 12121.1.54014.0. It worked for me, good luck! :-)
This morning (23rd September) Apple pushed a new version of iTunes for Windows via the Microsoft store that appears to fix the problem. Suggest you try upgrading to version 12121.1.54014.0. It worked for me, good luck! :-)
The only option that seems to work is to uninstall version 12.12, install older version https://support.apple.com/kb/DL1816?viewlocale=en_US&locale=en_US which will not like your old library but if you Apple Software update and update ONLY to 12.11 it will work. IGNORE the 12.12 update and other updates until the situation is resolved by Apple.
I did not even willingly update iTunes.
But I assume that is what is causing this issue? I did literally nothing. Out of the blue I get this message now too. It drives me completely insane. I see threads from 2005, 2009, 2011, 2012 all about this issue. It's 2021....... and STILL this problem exists?! Very disappointed with this.
Hi JakubDca.
It would be great to have a solution or for Apple to see that there is a problem so that they will immediately work on a "bug fix". I myself have an extensive library of over 4,000 songs plus countless photos and movies all that I sync with my iPhone. I really don't want to lose anything. Can you imagine how long it will take to re-rip everything from CD back into iTunes? Yes, i added my library manually.
Same issue here, found many other non-apple forums with same problem and other than the usual repair/remove and reinstall no one has a solution that has worked. I am going to restore my win10 system and see if that works.. heres hopeing.
I hope they release a fix quickly as Windows iTunes 12.12.0.6 has now mucked up (with an 'm') two PC's iTunes installations now. I really don't want to have to uninstall and then selectively upgrade to get around this problem. C'mon Apple, get a fix rolled out asap.
Hi, I am having this same problem!!!! I do not want to reinstall iTunes or remove/repair as I do not want to lose my music and backups. Not actually sure if this would remove my music or backups but I'm hesitant anyway. Would like to know if reinstalling did work for anyone and they didn't lose everything? Thanks
Hello everyone. I have a definitive result that ended positively. Okay, so there is an issue with the Microsoft Store. First of all, I initiated a support call with an Apple tech advisor by calling (from Australia) 1300321456. So, the tech advisor first initiated "screen sharing" with my approval. From there, I was shown what I needed to delete (it would be best if you all call this number from Australia. Then as an experiment, do a search on the Microsoft Store for iTunes. Guess what?? IT'S NOT THERE!! Okay, the next step is to download and install iTunes from the Apple website (NOT MICROSOFT STORE). Once it has downloaded, install it. My music and what was in the Microsoft version is still there and safe. Phew!! Again, please call Apple and initiate a tech support session to guide you through or you may accidentally delete something that you weren't supposed to. My iTunes is working again now and I thank everyone for their input. CALL APPLE SUPPORT!! There is a "glitch" with the Microsoft Store version. Thanks again everyone. Cheers with regards :-)
The glitch is not only in the Microsoft Store version. Before returning to Version 12.10.11.2 I tried the direct download of version 12.12.0.6 from Apple. It was exactly the same as with the Microsoft Store version.
I had the same problem starting Sep. 20 JPT. A nice advise on net solved the problem as a temporary fix!
Switch the windows language setting to US English from Japanese, just it!!
I hope Apple will sort out the cause immediately.
My system: Windows 10 pro 64-bit, iTunes ver-12.12.0.6
I may update iTunes' version later. Wish me Luck!
I just updated (allowed iTunes to update upon launch), to version 12.12.1.1. I don't know which version I had installed before that. A different problem for me: iTunes launches fine, but will not detect when my iPhone is plugged in. I hear the "chirp" of a connected device in Windows 10 (and see it listed in Explorer), my iPhone prompts me to allow access to photos and videos (only - that's odd, seems it's reacting to Windows not iTunes). ITunes help/diagnostics insists iTunesHelper is not running - it's in Startup (via the registry), but is not running as a task. Trying to launch it seemingly does nothing. NO associated errors in Windows App or System logs. Hmmm? The previous version worked fine. I mainly use it to backup to computer. The Devices menu shows my phone and the last back performed to this computer.
This appears to be a language-related bug. See here.
I have got the same problem.
Hi Voci.
I am hoping enough people will see that there is a problem and enough will complain to make apple do another update to fix what ever bug is causing this issue.
Oprogramowanie pobrane ze strony Apple jest ten sam error co ze sklepu Microsoft
iTunes will not open after update.
