I got apple xr month ago. Some times when im in a call and if i take my iphone aware from my ear to see the display the display wont light up. Its nit happening all the time but happen for some times. Is it a sensor problem. I have updated the ios also
Hello buddhi89,
Welcome to Apple Support Communities. We understand that your proximity sensor doesn’t work all the time. We’re happy to help.
Do you recall if you have dropped your phone recently? Have you made nay changes to your phone recently? We recommend using the steps here to restart your iPhone: Restart your iPhone - Apple Support Once the phone has fully restarted, please test again.
If the issue persists, we recommend having an Apple Technician inspect it.
Let us know the results.
Take care.
Screen wont light up while in a call
